About James
I'm a Service Consultant at Luther Brookdale Chevrolet Buick GMC in Brooklyn Center. I help customers understand their vehicle service needs and ensure they have a positive experience. I'm focused on clear communication and finding practical solutions. I enjoy building relationships with clients and working to exceed their expectations.
Customer rating
4.8 / 5 based on 291 ratings (174 written reviews)
Recent reviews
James was a pleasure to work with. He was polite and able to answer all my questions .
— Karl L. ,
I came in with my a dashboard light on and needed service , was told that it was my muffler and catalytic converter, in which I knew already, because I had it diagnosed already.So for the service consultant to tell me and I quote “ I called your warranty and they said it’s covered under your warranty, but you’ll need to take it to Roseville Walser because of the warranty plan.” That was a lie ! I called my warranty when I walked out this dealership and was told “No”, this is not covered , In which I knew this already because I had taken my vehicle to Roseville previously for the same issue. So for James to lie and tell me that was not a good look for Luther!I understand it was a busy day , but if you all couldn’t fix my issues that day , then just say “‘hey can you leave it here because this will take some time or reschedule for a different day. It’s not like I didn’t the money to pay for the service , because I do ! I came to Luther because, I’ve had great experiences at this location, so I had choices , Yes I Did! I’ve done lots of busy with this specific car dealer, Look back at your Records! But lie to me with a straight face, is absurd!!
— Stephanie P. ,
Excellent service, thank you
— Richard L. ,
Fantastic!
— Thomas M. ,
So appreciate his attention to all my questions and understanding with me to clarify work and billing, ordering any parts, timeline and suggestion to take shuttle. Mike was my good driver! Thanks so much! I will keep coming back for any of my auto needs!
— Susan H. ,
James was very helpful and he went above and beyond to help me with my car issues
— Bruce M. ,
Overall great experience but communication could have been a bit better.
— Katherine G. ,
Very happy with the service and professionalism provided by James. He answered all my questions and addressed any concerns I had. Highly recommend!
— Thomas P. ,
James is a very honest and pleasant service advisor. He keeps me updated and returns his calls promptly. Always has my family's safety in mind when taking care of our three cars. Five stars for sure. Mick
— Michael W. ,
Great service and people
— Kevin H. ,